fr77 Privacy Policy

Last Updated: January 2026

1. Information We Collect

When you register for an account on fr77, make deposits or withdrawals, or interact with our platform, we collect certain personal information necessary to provide our services reliably and securely. This includes information you provide directly as well as data we generate through your use of the platform.

We are committed to collecting only what we genuinely need. We do not sell your data to third parties and we do not share it with advertisers outside the scope of running this platform.

Categories of Data Collected

The personal data we collect falls into the following categories:

• Identity data: full name, date of birth, nationality, and government-issued identification documents required for age and identity verification.
• Contact data: email address, mobile phone number, and residential address (city or district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: payment method details such as bKash mobile account numbers, Nagad account numbers, Rocket wallet identifiers, Upay credentials, or Visa/Mastercard partial card numbers used for deposits and withdrawals. We do not store full card numbers.
• Technical data: IP address, browser type, device model, operating system, session timestamps, and cookies or similar identifiers that allow us to recognise your device across visits.
• Usage and gaming data: bet history, game session duration, win/loss records, bonus usage, and responsible gaming limit settings you configure on your account.

2. How We Use Your Information

fr77 uses your personal data exclusively to operate and improve our platform, to comply with our legal and regulatory obligations, and to keep your account secure. We process data under the principles of purpose limitation and data minimisation — meaning we do not use your data for anything beyond what is listed here.

• Account creation and management: creating your fr77 account, verifying your identity and age (21+ requirement), and managing your profile settings.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, including fraud prevention and transaction verification.
• Customer support: responding to your queries, resolving disputes, and improving our support service quality based on interaction records.
• Responsible gaming monitoring: tracking gaming patterns to detect problem gambling indicators and enforcing self-imposed limits (deposit limits, session time-outs, self-exclusion) that you set through your account.

3. Data Sharing and Disclosure

fr77 does not share your personal data with any outside parties except in the limited circumstances described below. We do not operate advertising networks, we do not participate in data brokerages, and we do not permit third parties to use your data for their own commercial purposes.

We may disclose data to: (a) payment service providers such as bKash, Nagad, Rocket, and Upay strictly to process your financial transactions; (b) technology and cloud infrastructure partners who host our platform under binding confidentiality agreements; (c) fraud-prevention and identity-verification services needed to protect the integrity of player accounts; and (d) law enforcement or regulatory authorities when we are legally required to do so.

4. Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general:

• Active account data is retained for the lifetime of your account plus a reasonable post-closure period as required for legal and financial record-keeping purposes.
• Transaction records are retained for a minimum period required to satisfy anti-money laundering compliance obligations.
• Technical and analytics data (such as server logs) is retained for a shorter period, typically 12 months, after which it is automatically purged or anonymised.

5. Your Rights

As a user of fr77, you have the right to access the personal data we hold about you, to request correction of any inaccurate information, and to request deletion of your data where it is no longer necessary for us to retain it. You also have the right to withdraw consent to non-essential data processing at any time, and to lodge a complaint with a relevant authority if you believe your data has been mishandled. To exercise any of these rights, contact our support team at [email protected]. We will respond to all data rights requests within a reasonable timeframe.

6. Security Measures

fr77 employs a layered approach to data security. We use industry-standard SSL/TLS encryption for all data in transit between your device and our servers. Sensitive account data is encrypted at rest using strong cryptographic standards. Access to personal data within our organisation is strictly role-based — only personnel with a legitimate operational need can access your records. We conduct regular security reviews and maintain incident response procedures to address any potential breaches promptly.

• SSL/TLS encryption protects all data in transit between your browser and our servers.
• Encrypted storage for sensitive account and payment data at rest, with access controls enforced at the infrastructure level.
• Regular security audits and monitoring to detect unusual access patterns or potential intrusions in real time.

7. Cookies and Tracking Technologies

fr77 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how our platform is used. Strictly necessary cookies are essential for the site to function and cannot be disabled without impacting your experience. Functional cookies allow us to remember choices you have made (such as language preference). Analytics cookies help us understand aggregate user behaviour so we can improve the platform. You can manage or disable non-essential cookies through your browser settings at any time. Continued use of fr77 after adjusting your cookie settings implies acceptance of the remaining active cookies.

8. Updates to This Policy

fr77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will display a prominent notice on the platform and update the 'Last Updated' date at the top of this document. We encourage you to review this page periodically. Your continued use of fr77 following any update constitutes your acknowledgement of the revised policy. If you have questions about any change, contact our support team at [email protected].